West Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017.
Video West Corporation
Affiliates
West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations. Intrado supports emergency call operations, Intercall is the world's largest conferencing service provider, and Televox offers healthcare products and communications support in commercial markets. West also holds an office at the Wisconsin Trade Center in Middleton, Wisconsin.
Maps West Corporation
History
Gary and Mary West co-founded WATS Marketing of America in 1978. The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986. Gary West joined West Teleservices one year later as chairman.
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds. West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.
In November 1996, West went public with 2,000 employees.
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC. The following year, West acquired conferencing company InterCall and ConferenceCall.com.
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group. Gary and Mary West continued to maintain 25 percent of the company.
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.
Name history
West Teleservices changed its name to West Corporation on Jan. 1, 2001. The company name had been West TeleServices Corporation from November 1996 through 2000.
Acquisitions
Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.
West has acquired:
- Tel Mark Sales --2002
- Dakotah Direct --2002
- Attention LLC --2002
- InterCall --2003
- ConferenceCall.com -- October 2003
- Worldwide Asset Management -- September 2004
- ECI Conference Call Services -- November 2004
- Sprint Conferencing -- May 2005
- Intrado -- April 2006
- Raindance Communications -- April 2006
- CenterPost Communications -- February 2007
- TeleVox Software -- March 2007
- Omnium Worldwide -- April 2007
- HBF Communications -- April 2008
- Genesys Conferencing -- May 2008
- Stream 57 - January 2010
- SKT Business Communications Solutions - March 2010
- Holly Connects -- May 2010
- TuVox - July 2010
- Specialty Pharmacy Network - February 2011
- Twenty First Century Communications - February 2011
- PostCTI - February 2011
- Unisfair - March 2011
- Smoothstone IP Communications - April 2011
- HyperCube - November 2011
- SchoolMessenger - April 2014
Awards
- April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer
References
External links
- West Corporation
- West Interactive
- West Notifications Group
- Televox
- West IP Communications
Source of article : Wikipedia
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